Returns & Exchanges

At Radiators, we want to ensure your home heating solution is a perfect fit, which is why we offer a 30-day return policy on all standard heating units and accessories. If your radiator is not quite right, we are here to help you find the perfect replacement or process a full refund.

1

Initiate Your Request

Visit our online portal with your order number and email address to select the items you wish to return and receive a return authorization number.

2

Prepare for Shipping

Carefully repackage the radiator in its original protective packaging and crate to ensure it is not damaged during transit back to our warehouse.

3

Arrange Collection

Schedule a convenient pickup time via our courier partner or drop off smaller accessories at an authorized shipping location using the provided prepaid label.

4

Quality Inspection & Refund

Once our technicians verify the unit's condition, we will process your refund or dispatch your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing